Ticket Prioritization & Escalation Matrix
50 Questions • 30 Minutes
Welcome — Ticket Prioritization & Escalation Practice Test
Exam Information
- Total Questions: 50
- Duration: 30 minutes
- Pass Mark: 75% (38 correct)
- Type: Multiple choice (4 options)
Instructions
- Answer all questions within the time limit. Use the navigator to jump between questions.
- Pause stops the timer — resume to continue.
- Submit to see results and download a printable PDF report.
- Questions and options will be shuffled each attempt.
Ticket Prioritization & Escalation
SLA • Impact • Urgency • Priority • Escalation Steps
Question 1 of 50
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